We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and team members. JAPA Suites & Villas are working to ensure that we meet the latest requirements on hygiene and cleaning standards throughout public areas, including lobbies, reception, restaurant, spa, pool areas and guest rooms. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19 and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Specific steps JAPA Suites & Villas is taking include:
Arrivals:
Guests who book airport transfers are met by JAPA Suites & Villas airport greeter and escorted to their private vehicle, which is thoroughly sanitised after and before every trip. Guests’ luggage is stowed in the vehicle by the greeter while wears a face mask. Any pending guest details required to facilitate a smooth and speedy check-in will be collected during the transfer, so that upon arrival at the hotel, guests can complete check-in formalities without delay, before arriving at their room with minimal time spent in the lobby.
Body temperature checks are being conducted at JAPA Suites & Villas for guests, team members and suppliers.
After arrival at JAPA Suites & Villas, guest’s luggage is sanitized thoroughly. Hand sanitizer dispensers are placed at key guest and team member entrances and public areas (i.e. lobby reception, restaurants, pool area. etc.).
Room Check-In and Check-Out:
- The desk at Reception area is being sanitized once per hour.
- Hand sanitizers are available at Reception desks.
- Room keys are being sanitized prior to being given to guests.
- Face masks are being worn by all front-line team members.
- Social distancing is being followed by each JAPA Suites & Villas team member when in direct contact with guests.
Housekeeping Services:
- High touch areas such as remote control, desk, safety box, master switches are sanitized thoroughly.
- Balcony doors or main door are always open during room cleaning.
- Decorative cushions and bed runners have been removed from all the rooms, and are available upon request only.
- Minibar bar and cutlery drawer seals to demonstrate to guests that no one has touched these subsequent to them being replenished and sanitized.
- Bathroom seals to demonstrate to guests that no one has accessed the room subsequent to it being cleaned.
- Housekeeping services like bedlinen change and room cleaning are done upon request only.
- Dining and food handling:
- Room service food orders are being delivered to guest’s room door for self-pick up to avoid direct personal contact.
- No food market tours are available at JAPA Suites & Villas Cooking School until further notice.
- Social distancing protocol is in place between guests, culinary and waiting staff.
- Restaurant seating plan offers ample space between the dining tables.
- Restaurant menus, bill folders are sanitized prior to being given to guests.
SPA:
- Hand sanitizers are placed in every treatment room and spa reception area.
- Spa therapists are wearing masks when treatments are performed on guests.
- Guests are offered to take a shower prior to receiving a spa treatment.
- Spa therapists wash hands prior to touching guests.
- Spa menu, bill holder and consultation forms are being sanitized prior to given to guests.
JAPA Suites & Villlas team:
- Regular training sessions on housekeeping and hygiene protocols are provided.
- In our daily meetings, our teams are reminded that cleanliness starts with this simple act of hygiene such as hand washing. It is important for the team’s health and that of our guests.
- All JAPA Suites & Villas team members are completing enhanced COVID-19 awareness training.
